Disclaimer Policy

IRCTC e-catering services are provided by third-party vendors who have been empaneled by the IRCTC. The provision of such services is subject to the terms and conditions specified by the vendors and the IRCTC.

The information and content available on the IRCTC e-catering service website, app, or any other platform are for informational purposes only. The IRCTC and the third-party vendors do not make any representation or warranty, express or implied, regarding the accuracy, reliability, suitability, or availability of the services or the information contained on the website, app, or any other platform.

Users are advised to use their discretion before availing the services provided by the vendors. The IRCTC and the third-party vendors shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with the use of the services or the information provided on the website, app, or any other platform.

The IRCTC and the third-party vendors reserve the right to modify, suspend, or discontinue any aspect of the services or the information provided on the website, app, or any other platform without prior notice.

By using the IRCTC e-catering service, the user agrees to the terms and conditions mentioned above.

The disclaimer policy of Trainmenu:

The personal information collected by Trainmenu is used for the following purposes:
  • Trainmenu strives to keep all information on the website and app up-to-date, but prices, listings, articles, and other information may change without prior notice.
  • All rates listed on the website include taxes, and GST may be applicable as per norms.
  • Availability of food on train orders is subject to change and only valid between 6 AM to 11 PM.
  • Passengers are advised to place their food orders one hour before reaching their desired station.
  • Incomplete information provided by the passengers may result in non-processing of food orders on the train.
  • The creation of online orders for food on trains is only a request, and Trainmenu does not guarantee the delivery of food.
  • Trainmenu is not guilty for any delays or issues beyond its control that may occur while delivering food orders.
  • Trainmenu makes no representations or warranties about the completeness, accuracy, reliability, suitability, or availability of the website or the information and services contained on the website.
  • Trainmenu has no control over third-party websites linked on the website and is not responsible for their content.
  • Customers waive their right to claim damages from Trainmenu for any issues related to non-delivery of food on trains.
  • Trainmenu is a platform to order food and not the actual seller of food. So, if there is any mishappening,Trainmenu is not resposible.
  • Trainmenu is not resposible for any technical issues that may affect the website's availability, but customers can reach out for any queries.

Contact Information:

If you have any query , please contact the customer service team Contact at [email protected].
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